Privacy Policy

Effective Date: July 1, 2025

Grill2Go (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with UAE Federal Law No. 45 of 2021 on Personal Data Protection (PDPL) and any applicable free zone regulations.

1. Information We Collect

We may collect and process the following types of personal data:

a. Personal Identification Data

Full name
Mobile number
Email address
Delivery address (if applicable)

b. Payment Data

Processed securely via third-party payment processors (we do not store full card details)

c. Technical Data

IP address
Browser type and version
Device identifiers
Usage logs and cookies

d. Location Data

If you permit location access, we may use this for delivery or service optimization.

2. Purpose of Processing

We collect your data for the following lawful purposes under PDPL:

To fulfill food orders and deliver products
To process secure payments
To respond to inquiries or support requests
To improve our website, services, and user experience
To comply with legal or regulatory obligations

3. Legal Basis for Processing

Under UAE PDPL, we process your data on one or more of the following grounds:

Your explicit consent
The performance of a contract (e.g., fulfilling your order)
Legal obligation
Legitimate interests, such as fraud prevention or improving service quality

4. Cookies and Tracking Technologies

We use cookies to:

Recognize returning visitors
Track usage for analytics
Customize content

You can manage cookie preferences via your browser settings.

5. Data Sharing and International Transfers

Your data may be shared with:

Trusted service providers (e.g., payment gateways, delivery partners)
Regulatory authorities, when legally required
Cloud hosting providers, which may store data outside the UAE. Where applicable, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) for international data transfers in accordance with UAE PDPL.

6. Data Security

We use appropriate physical, technical, and administrative measures to protect your data, including encryption, access controls, and secure servers.

7. Your Rights Under UAE Law

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent (where consent was the basis of processing)
Object to processing for direct marketing
Lodge a complaint with the UAE Data Office (once operational)

To exercise these rights, please contact us at [insert contact email].

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purpose it was collected for, or as required by law (e.g., tax, accounting, or legal obligations).

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new Effective Date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact:

Grill2Go

Email: grill2godxb@gmail.com

Phone: +971-521950320 / +971-521824596

Website: www.grill2go.online

Operating in accordance with UAE Federal Law No. 45 of 2021 on Personal Data Protection.