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Shipping Policy

Effective Date: July 1, 2025

Website: www.grill2go.online

Mobile App: www.Grill2Go.online (iOS & Android)

 

 1. Service Area

 Grill2Go delivers within select locations across the United Arab Emirates, including:

 

  • Urban centers such as Dubai, Abu Dhabi (soon), Sharjah (soon)

  • Business parks, office complexes, and residential zones with smart vending stations

  • More areas will be added as we expand

 

 2. Ordering Channels

 You can place orders via:

  •  Grill2Go Website ([www.grill2go.online])

  • Grill2Go Mobile App (iOS & Android)

  • Directly from selected smart vending machines.

  

3. Delivery & Pickup Options

 a. Smart Vending Pickup (App/Web Orders)

  •  Order via app or website and pick up from a nearby Grill2Go machine

  • Pickup window: usually within 20–45 minutes of placing the order

  • You’ll receive an in-app notification, SMS, and/or email with a QR code or PIN for locker access

  • Food is kept hot and ready — after the pickup window expires, the order may be discarded for safety

  

b. Express Local Delivery (App/Web Orders)

 (If available in your area)

  •  Delivered via our team or trusted courier partners

  • ETA: 20–45 minutes based on location and kitchen availability

  • Live status updates and estimated arrival time are available via the app

  

4. Delivery Schedule

  •  Operating Hours: [10:00 AM – 10:00 PM, Sunday to Saturday]

  • Same-Day Cutoff: Orders placed after 9:30 PM may be scheduled for the next day

  • Pre-orders and scheduled deliveries are available via the mobile app

  

5. Shipping & Delivery Fees

  •  Directly from Smart Vending Machine: Free

  • Local Delivery: Free

  • Fees are displayed during checkout in the app or website using authorized delivery aggregators before final payment

 

 6. Missed Pickups or Delivery Attempts

  •  Missed Pickup: If food is not collected during the designated window, it may be discarded for safety reasons. No refunds are issued for expired orders.

  • Failed Delivery: If the delivery contact cannot be reached within 10 minutes, the order will be marked as undeliverable and no refund will be issued.

 

 7. Notifications & Tracking (Delivery Aggregators App)

  •  You’ll receive real-time updates via push notifications, SMS, or email

  • For delivery orders, the app may show the courier’s location (if supported)

  

8. Cancellations & Refunds

  •  Once an order is prepared, it cannot be canceled

  • Refunds are only issued in cases of technical errors or service failure (subject to review)

  • To request a refund, please contact support within 2 hours of your order

 

 9. Contact & Support

 For help with app orders, missed deliveries:

 

📱 App Support Chat: Available in www.grill2go.online

📧 Email: grill2godxb@gmail.com

📞 Phone: +971-521950320 / +971-521814596

 

 10. No International Shipping

 We operate exclusively within the United Arab Emirates. No international orders are accepted.

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